1.1 Welcome to DragonPass International Ltd ("DragonPass") Terms & Conditions ("Terms & Conditions") page.

1.2 The Services (as defined below) are provided by DragonPass International Ltd, located at 173a Ashley Road, Hale, Altrincham, Cheshire WA15 9SD, UK.

1.3 When you read these Terms & Conditions, please note that the terms “you”, “your” and “User(s)” refer to the person(s) named on the Card(s). The terms “we”, “our”, “us” and “DragonPass” refer to DragonPass International Ltd and its successors and assigns. If you are the individual using the Service, you will be known as the “DragonPass Member”.

1.4 By using our Services, you are agreeing to these terms. Please review them before using our services.

2.1 In this Terms & Conditions:

(a) App or Application means the Visa Airport Companion mobile application, available to download on iOS and Android.

(b) Dining and Retail Discounts means discounts, offers and privileges offered at participating food and beverages and Retail outlets for DragonPass Members.

(c) Dining coupon refers to the mode of payment services available on the App for purchases made at participating merchant outlets.

(d) DragonPass Membership Credential means any digital membership credential bearing the name DragonPass and/or the service mark of DragonPass issued by us pursuant to this Terms & Services and any substitution, replacements or renewals thereof.

(e) Eligible Card means a valid Visa Platinum®, Visa Signature® or Visa Infinite® card issued by an authorized institution in any of the Latin American and the Caribbean countries

(f) Access means lounge services at airports and railway stations, which includes but not limited to supply of food & beverages, access to the Internet, newspaper & magazines and usage of VIP rooms.

(g) Third Party Offers refers to existing offers facilitated by Visa International Services Association or any of its Affiliates (“Visa”), such as (but not limited to) discounted city taxi services, roaming (Wi-Fi), flight compensation, luggage wrap, Avis, Insurance, Concierge, whereby DragonPass may provide a link from the App to the third party website where the offer may provide further information or may be redeemed

(h) Transport Service means the integrated taxi service supplied by DragonPass in partnership with Get-E in participating countries.

(i) Transportation Service Entitlement means additional transportation benefits available to Visa Infinite and Visa Signature cardholders in Chile and Visa Infinite cardholders in Peru.

3.1 We provide the following services ("Services") to DragonPass Members:

(a) Lounge Access

(b) Dining and Retail Discount

(c) Dining Coupon

(d) Transport

(e) Third Party Offers

4.1 You are obliged to provide complete and truthful information at all times during registration.

4.2 To register for DragonPass and access the Services, you need to be 18 years or older, have the power to enter a binding contract with us, not be barred from doing so under any applicable laws and be the owner of an Eligible Card. You also promise that any registration information that you submit to DragonPass is true, accurate, and complete, and you agree to keep it that way at all times.

4.3 DragonPass has the right to suspend or terminate your account at its sole discretion with no refund if information provided is considered by DragonPass to be false, incorrect and/or incomplete.

4.4 You are solely responsible to maintain your account information.

4.5 Neither Visa nor DragonPass will be held responsible if your account is terminated due to account information not being updated.

4.6 You are not allowed to transfer DragonPass membership for registration that is given by partners. You can request to terminate your DragonPass membership by contacting DragonPass Support Service through the following channels:

support@dragonpassuk.com

(a) Pricing of lounges is displayed in the App at the time of purchase.

(b) DragonPass membership is not transferable and is only valid up to its date of expiry. The membership may not be used by any person other than the named cardholder.

(c) You are required to display your DragonPass Membership Credential to enjoy your lounge service. List of lounges are available on the Application.

(d) Cardholder lounge access and Guest lounge access (inclusive or non-inclusive in program entitlement) will be determined by your issuer.

(e) All purchased Lounge visits can be used until the DragonPass membership is expired.

(f) Your guests are required to be on the same flight to enjoy lounge access using the same DragonPass membership.

(g) Lounge service will be free of charge for children below 2 years old. For children, above 2 years old, standard charges apply.

(h) DragonPass may amend the lounge visit charges from time to time and the latest charge listed on the Application shall prevail.

(i) All Lounge access are set at 2 hours per visit, per entry unless stated otherwise.

(j) Availability of lounge services are subject to the capacity of Lounge operators and may not be available in the event of high traffic caused by flight or train delays or other reasons outside of Dragonpass’ control

(k) Neither Visa nor DragonPass will be liable for any losses caused by missing of flights or flight delay due to use of Lounge service(s).

(l) You will be liable for any damage to the lounge operator caused by you or by your guests while using the lounge service.

(m) Visa is not responsible for any amendments regarding lounge visit charges or unavailability of lounge services for any reason.

5.2 Dining and Retail Discounts

(a) The discounts available at each retail and dining outlet are detailed within the App.

(b) All offers, privileges and/or promotions are open to all DragonPass members unless otherwise stated.

(c) To enjoy the offers, please present your physical or digital DragonPass Membership Credential prior to asking for the bill. A list of participating outlets are available on the Application.

(d) All offers, privileges and/or promotions are subject to availability and a while-stocks-last basis.

(e) All offers, privileges or discounts listed may be subject to prevailing government taxes and services charges, where applicable.

(f) All offers, entitlements, discounts, vouchers and privileges are not exchangeable for cash, credit or other goods and services and are non-transferable.

(g) All complimentary gifts or items (if any) are on while-stocks-last basis and are not refundable or exchangeable for cash, credit or other items of any kind and are not transferable.

(h) DragonPass and its merchants reserve the right to replace the complimentary gift or item (with an item of similar value) if it is unavailable at the time of purchase/confirmation of order, where applicable, without prior notice to the User.

(i) All offers, privileges or discounts listed are subject to participating merchants’ terms and conditions. Participating merchants reserve the right to amend the terms and conditions governing the offers, privileges and/or promotions at any time without prior notice.

(j) Goods and/or services (including any complimentary gifts) are provided solely by the participating merchants, under such terms and conditions as determined by such participating merchants. DragonPass and Visa make no warranty or representation as to the quality, merchantability or fitness for purpose of the participating merchant's goods and services (including any complimentary gifts).

(k) All dispute or feedback in relation to the participating merchants and/or their goods and services should be directed to the relevant merchant and shall be resolved directly between the User and the participating merchant. DragonPass and Visa shall not take any part and have no responsibility on the eventual matter.

(l) DragonPass’s decision on all matters relating to the offers, privileges and/or promotions are final and binding and no further correspondence will be entertained.

(m) DragonPass reserves the right to amend, revoke, vary or add to the terms and conditions of any promotion or terminate any promotion or any of its governing terms in its absolute discretion at anytime without any liability.

(n) Visa has neither any participation in establishing the prices of the services described, nor has any responsibility regarding (but not limited to) offers, entitlements, discounts, vouchers and privileges, as well as for the unavailability of such products for any reason.

5.3 Dining coupon

(a) You are required to be physically present and your DragonPass membership must be verified by the restaurant staff in order to use the restaurant dining coupon.

(b) Dining coupon(s) can only be used at participating restaurants within the DragonPass network. The list of restaurants in the App shall prevail.

(c) You will need to verify the amount to pay with restaurant staff before using.

(d) Visa has neither any participation in establishing the prices of the services described, nor has any responsibility regarding (but not limited to) dining coupons, as well as for the unavailability of such products for any reason.

5.4 Transportation Service

(a) This service is available for Visa cardholders who have an eligible card for the pay as you go airport transportation service.

(b) If your eligible Visa Infinite or Visa Signature Credit card is issued in Chile or Visa Infinite Credit card is issued in Peru please refer to Appendix A for additional transportation service entitlements.

(c) The pay as you go transportation service is available at most global airport locations. The service can be booked only in the following routes: (i) from the personal address or office of the User to an International Airport in the available locations (ii) from the International Airport to the personal address or office of the User. Any route shall take place without additional stops or stopovers.

(d) The transportation service is provided by DragonPass in partnership with Get-E International B.V. (operating as “GET-E”) who act as an agent and technology provider between third party transport provider and Users. All drivers are licensed taxi or private hire car companies that operate according to our Agency Agreement.

(e) All transportation services are required to be reserved at a minimum time of 12 hours in advance of scheduled service time via the App.

(f) The transportation service will be available between 12 a.m. and 11:59 p.m. the seven days of the week.

(g) If you have an urgent matter regarding your transportation service please use contact us section or email at visaairportcompanion@ap-visa.com

(h) Once any reservation is made, you will receive a confirmation email with the reservation details. Driver and car details will be sent via SMS 15 minutes prior to your pickup time with driver tracking details also.

(i) Cancellation of transportation service shall be done via App. Any cancellation is required to be at least 12 hours in advance of scheduled time. If you cancel your service with less than 12 hours you will lose your complimentary trip.

(j) In the event that a cancellation is not made within the specified time period or the User is not present at the time of pickup, it will result in the loss of a complimentary trip to the account.

(k) Bookings cannot be changed or amended once made. If you need to change your booking, please cancel and order a new one. Please ensure you adhere to the cancellation and booking time restrictions.

(l) Visa cardholders will be able to book rides on a pay as you go basis using the Visa card saved within the app.

(m) Waiting time for transportation services as per below:

(i) For airport pickups, waiting time is 60 minutes based on scheduled pickup/flight arrival time.

(ii) For home or office pickups, waiting time is 15 minutes.

(iii) If your flight is cancelled your refund will be issued within 14 days.

(iv) If your flight is delayed the driver will adjust the pickup time to your new arrival time. Drivers will monitor your flight.

(v) To avoid lengthy waiting times, it is advised that you make your booking for 45 minutes after your flight arrival time, taking into account baggage collection, border control etc.

(n) Neither Visa nor DragonPass will be liable for items left in vehicles, traffic delays, mechanical problems, weather, etc.

(o) No smoking, storing and consuming of illegal drugs are allowed in vehicles at all times.

(p) The vehicle driver is responsible for the safety of the vehicle. If your conduct is found to be in breach of statutory regulations, you will be removed on the driver’s authority. You will be liable for any damages caused to the vehicle during the hiring.

(q) DragonPass, Get-E or Visa will not under any circumstances be liable for damages, losses, claims or costs of any kind arising from the use of the transportation service by the User and / or the User Companions.

(r) In the event of a driver “No-show”, please contact the driver using the assigned contact details provided via SMS. If no contact can be made, please reach out to the contact numbers provided in the App.

(s) DragonPass and its partners are not responsible for incorrect or insufficient time reservation to get to the destination. It is the User’s responsibility to reserve enough time to get to the destination

(t) DragonPass nor Visa are responsible for incorrect and inaccurate information provided by passengers. It is the User’s responsibility to provide the correct and accurate information in the reservation to fulfill the transfer:

i. User must use the correct local time when making the booking.

ii. User must check the pick-up and destination addresses, in case there are multiple addresses, terminals or hotels with the same name in the area.

iii. User must provide more specific details in the extra requests Information field (e.g. Conference hall exit number, factory gate letter, information about security gate entry procedure, advice about an unmarked entryway to the back of the building, etc.), if the pick-up location is not evident.

iv. User must provide DragonPass with the correct information about your arriving connection (e.g. flight number).

(u) It is important that the User can communicate with the driver at the moment of pickup. It is the User’s responsibility to have a telephone at his disposal, which is functional and switched on at the time of pick up.

(v) DragonPass will not be responsible for any inconvenience, or failure, which is caused because the User did not contact the contact number or the User cannot be contacted at the telephone number provided. DragonPass is not responsible for any inconvenience, or failure, caused by incorrect or otherwise invalid contact information provided. DragonPass will always send an automated message by email immediately after receiving the booking. If the User did not receive the confirmation email for the booking within minutes of placing the order, he should reach out to the contact number in the transportation section of the App to receive all the necessary information for the booking.

(w) The User must verify the passenger and the luggage capacity of the vehicle he selected is sufficient for the service: a) Check the maximum number of the passengers the vehicle is allowed to carry. b) Check the maximum number of luggage the vehicle is guaranteed to carry.

(x) Passenger and luggage capacity by car category:

Comfort Sedan: 3 Passengers and 3 total pieces of luggage

Comfort Minivan: 6 Passengers and 6 total pieces of luggage

Business Sedan: 3 Passengers and 3 total pieces of luggage

(y) Visa and DragonPass are not responsible for any inconvenience, or failure, caused if the User reserves a vehicle, which does not match his needs. The maximum passenger capacity cannot be exceeded. The maximum luggage capacity is a recommendation for guaranteed passenger comfort. In the event the User wishes to exceed the recommended luggage capacity, any inconvenience experienced is responsibility of the User (e.g. having to travel with luggage in the cabin). The driver will have the right to deny the transfer of any hazardous or otherwise unsuitable luggage based on the local road and traffic safety regulations, or to protect the car from damage. In case the service is denied due to such luggage, pets, or extra passengers, the booking will be charged in full, regardless of whether the passenger is able to use the transfer or not.

5.5. Third Party Offers

(a) All DragonPass partnerships offers, privileges or discounts listed on the App are subject to individual participating merchants’ terms and conditions, as indicated in the App. Participating merchants terms and conditions may be subject to change without prior notification and partnership offers, privileges or discounts may be added at any time without prior notice. In any case, changes will be published in the App. This applies to all partner market segments including but not limited to airport dining, retail, transport, hospitality, health and wellbeing.

6.1 DragonPass reserves the rights to amend these Terms. The updated Terms will be uploaded on the App.

6.2 If you do not agree with these Terms, you may stop using our Services. Once you continue to use our Services, it means that you have agreed with all the Terms.

https://en.dragonpass.com.cn/info/privacypolicy

8.1 You have agreed to safeguard the interests of DragonPass and other users. If you are found to be in breach of any law, rules or these Terms that causes damage or loss to DragonPass or any third party, you will be solely liable for all damage and loss caused.

8.2 If you suffer any loss due to service disruption by DragonPass, DragonPass will only be liable for any direct loss caused by service disruption.

9.1 In no event will DragonPass or Visa be liable for any direct, indirect, special, punitive, exemplary, or consequential losses or damages of whatsoever kind arising out of the use or access to our Services, including loss of profit or the like whether or not in the contemplation of the parties or whether based on breach of contract, tort (including negligence), product liability, or otherwise.

9.2 DragonPass or Visa is not liable to you for any damage or alteration to your equipment including but not limited to computer equipment, handheld devices, or mobile telephones, as a result of the installation or use of the App.

9.3 Nothing in these Terms of Service shall exclude or limit DragonPass liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation or any other liability which cannot be excluded or limited under the applicable law.

9.4 The User agrees and recognizes that DragonPass is the sole responsible for the Services.

9.5 Visa is not the provider of any of the Services. Visa and its affiliates are not responsible for use of any of the Services. Visa and its affiliates, are also not responsible for judicial, extrajudicial or any other type of proceedings that may be instituted in relation to a claim of any type of liability for damages or losses that may result from events that occurred during or as a result of the execution of the Services, as well as related to the quality, guarantees for losses or damages caused by the use and enjoyment of any Service.

10.1 You agree not engage in any illegal activities which includes but not limited to:

(a) Incite racial hatred

(b) Spreading of cult or false religion

(c) Spreading of rumor that destabilize the society

(d) Spreading of pornography, violence and gambling

(e) Spreading of content that humiliate or harm others

(f) Alter or Delete DragonPass information without permission

(g) To clone, copy, sell or resell DragonPass service to others commercially.

11.1 DragonPass may terminate use of the service at any time by giving notice of termination to you.

11.2 Upon any termination:

(a) the rights and licenses granted to you herein shall terminate; and

(b) you must cease all use of the software.

Each User consents to the use of their name, address, telephone number, email address and any other information provided by such User in the App (“Personal Data”). Visa and DragonPass consider themselves joint data controllers in the light of the applicable privacy laws, and each company shall be individually responsible to assure the regularity of their respective Personal Data processing activities. DragonPass will use Personal Data to provide the Services and agrees to take primary responsibility under the privacy laws for the processing of Personal Data. Each User authorizes DragonPass to send, transmit and store such Personal Data outside your territory. The use of Personal Data for the provision of the Services will be regulated by DragonPass’ privacy policy https://en.dragonpass.com.cn/info/privacypolicy. Visa’s use of Personal Data is subsidiary and will be regulated by Visa’s privacy policy https://www.visa.com/privacy

This Terms of Use shall be governed by the laws of the United Kingdom. You agree to submit to the exclusive jurisdiction of the United Kingdom courts.