1. WHAT INFORMATION DO WE COLLECT FROM YOU?
1.1 In order to provide a better service to you, we may collect and process the following data about you:
1.2 We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists. This is currently 3 years from the date your membership or booking expires.
2. WHY DO WE COLLECT THIS INFORMATION?
2.1 The purposes for which information may be used by us inside and outside of the European Economic Area include:
2.2 DragonPass International collects the minimum amount of personal data necessary in order to process the tasks described above. No irrelevant personal data is stored on the company’s systems.
2.3 With location information we use it to tailor our services or you and others via push notifications, recommending nearby DragonPass products and services. We only prompt these notifications when you are within close proximity to an airport where services are available. You can of course opt out of these services.
3. WHO MIGHT WE SHARE YOUR DATA WITH?
3.1 We will keep the personal data we hold confidential but may provide information to:
3.2 As an entity, DragonPass operates businesses both inside and outside of the EEA. These other factions of our business are based in China, Hong Kong, Singapore and South Africa. We require all service providers to process your information in a secure manner which is in accordance with updated data protection regulations. We utilise standard means under EU law to legitimise data transfers outside of the EEA.
4. WHAT DO WE DO WITH YOUR DATA?
4.1 All information you provide to us is stored on our secure servers outside of the EU. Any payment transactions will be encrypted using TLS technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4.2 Unfortunately, the transmission of information via the internet is not completely secure. Whilst we encrypt your data, if you are using a network which is unsecure or accessing the internet that is out of our control, we cannot guarantee the security of your data transmitted to our app. Therefore, any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
5. HOW LONG TO WE KEEP HOLD OF YOUR INFORMATION?
5.1 Once your data is held on our system, we intend to hold this data for 3 years after the date of membership or booking expiry. Customers may request deletion of their personal data from DragonPass by contacting us on the phone number or email below.
6. HOW CAN YOU ACCESS THE INFORMATION DRAGONPASS HOLDS ABOUT YOU?
6.1 Under the General Data Protections Regulations (GDPR), individuals have the right:
6.2 You may exercise your opt-out right by notifying us if you wish to object to the use of your personal data for direct marketing purposes. Please send requests for such objections, access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to the details found in the ‘how to contact us’ section.
6.3 In accordance with the terms of the GDPR, we have the right to and may charge a minimum fee for processing any data access request.
7. PAYMENT INFORMATION
7.1 When making a payment with DragonPass you do so through the Stripe Checkout Gateway. In order to make a payment you will be required to pass your card number, expiry date and CVV code through this gateway. None of your card details will be stored on the DragonPass systems. This information will be solely retained in an encrypted format by Stripe.
8.2 We use the following cookies:
8.4 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
9. HOW TO CONTACT US
Telephone: +44 (0)161 929 8844
Write in: Data Protection Officer
Address: 173a Ashley Road, Hale, Cheshire, United Kingdom, WA15 9SD
If you are unsatisfied with our response, you can contact the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk/.